Privacy Policy

1.What Personal Information We Collect

1.1Contact details you provide, such as name, business name, email address, phone number, and postal address, when you enquire, book a call, or subscribe to our newsletter.

1.2Business information relevant to a potential or active engagement, such as your industry, business size, and the services you're interested in.

1.3Communications you send us, including messages via contact forms, email, or phone, and notes from discovery calls.

1.4Technical and usage information collected automatically when you visit the Site, such as IP address, browser type, device information, pages viewed, and referral source.

1.5Payment and billing information where you engage us for services, though card details are processed directly by our payment provider and are not stored by us.

1.6We do not knowingly collect sensitive information (such as health information) through the Site itself. Where sensitive information passes through our systems in the course of delivering services to our clients, this is addressed separately in our client agreements, not by this Site policy.

2.How We Collect Information

2.1Directly from you, when you fill out a form, send an email, book a call, or otherwise contact us.

2.2Automatically, through cookies and similar tracking technologies described in clause 4.

2.3From third parties, such as referral partners, or publicly available business sources, where you have been referred to us or where we conduct legitimate business prospecting.

3.How We Use Your Information

3.1To respond to enquiries, schedule calls, and prepare proposals.

3.2To provide, operate, and improve our services to clients.

3.3To send you marketing communications, such as newsletters, where you have subscribed or otherwise consented, and always with the option to unsubscribe at any time.

3.4To manage our business relationship with you, including invoicing and account administration.

3.5To comply with our legal obligations, and to establish, exercise, or defend legal claims.

3.6To understand how the Site is used, so we can improve its content and performance.

4.Cookies and Website Analytics

4.1The Site uses cookies and similar technologies for essential site functionality, analytics, and, where applicable, advertising.

4.2We may use tools such as Google Analytics to understand aggregate visitor behaviour on the Site. These tools may set their own cookies and collect information in accordance with their own privacy policies.

4.3You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

5.Disclosure of Information

5.1We do not sell your personal information.

5.2We disclose personal information to third-party service providers who help us operate our business, including our CRM provider (GoHighLevel), lead and prospecting tools (such as Apollo and HubSpot), voice AI and automation platforms (such as Vapi and n8n), email and workspace providers, hosting providers, and payment processors.

5.3We may disclose personal information where required by law, to protect our rights, or in connection with a business sale, merger, or restructure.

5.4Each third-party provider is only given the information reasonably necessary for them to perform their function and is expected to handle it in accordance with applicable privacy laws.

6.Overseas Disclosure

6.1Some of our service providers, including cloud hosting, CRM, and AI platforms referred to in clause 5.2, may store or process information on servers located outside Australia, including in the United States.

6.2Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that recipient handles the information consistently with the Australian Privacy Principles, though the protections available in that country may differ from those in Australia.

7.Data Security

7.1We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

7.2No method of storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us or our third-party providers.

8.Data Breach Notification

8.1If we become aware of a data breach likely to result in serious harm to affected individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

9.Access and Correction

9.1You may request access to the personal information we hold about you, and request correction of any information that is inaccurate, out of date, incomplete, or misleading.

9.2We will respond to access or correction requests within a reasonable period, generally within 30 days, and may charge a reasonable fee for access where permitted by law.

9.3We may need to verify your identity before actioning a request, and there may be circumstances where we are permitted by law to decline a request, in which case we will explain why.

10.Complaints

10.1If you have a concern about how we have handled your personal information, please contact us using the details in clause 13 so we can investigate and respond.

10.2If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11.Children's Privacy

11.1The Site is directed at businesses and is not intended for children. We do not knowingly collect personal information from children.

12.Changes to This Policy

12.1We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13.Contact Us

13.1For questions about this Privacy Policy or to make an access, correction, or complaint request, contact us at admin@kcagencyau.com